Shipping and Return
This Shipping and Return Policy (“Policy”) outlines how orders are processed, shipped, delivered, returned, and refunded when you purchase footwear or related accessories from payneherty.com (“we,” “us,” or “our”). By placing an order through our website, you acknowledge and agree to the practices described in this Policy. If you have any questions, please contact us at feedbackinfo@payneherty.com.
1. Order Processing
1.1 Order Confirmation
Once you place an order on payneherty.com, you will receive an email confirming the items purchased, the total amount paid, and the shipping address provided. Please review this information carefully. If you notice any errors, notify us immediately at feedbackinfo@payneherty.com.
1.2 Processing Time
Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing time includes order verification, quality checks, and packaging. During high-demand seasons, sales events, or holiday periods, processing may take slightly longer.
1.3 Order Modifications
We may not be able to modify or cancel an order once it has entered the processing stage. Please contact us promptly if you need changes, and we will do our best to assist.
2. Shipping Information
2.1 Shipping Methods
We offer a variety of shipping options, depending on your delivery region. Standard and expedited delivery options may be available at checkout. Shipping availability, timelines, and pricing may vary by country or region.
2.2 Shipping Timeframes
Estimated delivery times (after processing) are:
- Standard Shipping: typically 7–15 business days
- Expedited Shipping: typically 4–8 business days
These timeframes are estimates only and may be affected by factors beyond our control, including customs delays, courier disruptions, or severe weather conditions.
2.3 Shipping Fees
Shipping fees, when applicable, are displayed during checkout. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
2.4 Tracking Information
Once your order has shipped, we will send you an email containing a tracking number and a link where you can monitor your package’s progress.
2.5 Incorrect Shipping Information
Customers are responsible for providing accurate address details. We are not liable for lost packages due to incorrect or incomplete shipping information.
3. Delivery
3.1 Delivery Acceptance
A signature may be required upon delivery, depending on your location and courier policies. If no one is available to receive the package, the courier may leave a notice or attempt redelivery.
3.2 Lost or Stolen Packages
If tracking indicates that your package has been delivered but you cannot locate it, please contact the courier and us at feedbackinfo@payneherty.com. While we will assist, we cannot be responsible for theft or disappearance after confirmed delivery.
3.3 Customs, Duties, and Taxes
For international orders, customers may be responsible for customs fees, import taxes, or duties imposed by local authorities. These charges are not included in product or shipping prices and must be paid by the recipient.
4. Return Policy
4.1 Eligibility for Returns
We accept returns for most products within 30 days of delivery. To qualify for a return:
- Items must be unused, unworn, and in original condition.
- Shoes must be returned with original packaging, including shoeboxes and tags.
- Any item that shows signs of wear or damage may be denied for return.
4.2 Non-Returnable Items
The following cannot be returned:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable at checkout
4.3 Return Process
To initiate a return, contact us at feedbackinfo@payneherty.com with your order number and reason for return. We will provide return instructions, including the return address.
Customers are responsible for return shipping costs unless the item was defective, incorrect, or damaged upon arrival.
4.4 Condition Assessment
Once we receive your returned item, we will inspect it. If approved, your refund will be processed within 5–10 business days to your original payment method.
5. Exchanges
5.1 Eligibility
Exchanges are accepted for size or color issues if the requested replacement is in stock. If not, a refund may be issued instead.
5.2 Exchange Procedure
Contact us at feedbackinfo@payneherty.com to request an exchange. Items must meet the same condition requirements listed under the Return Policy. Exchange shipping fees will be communicated during the process.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, notify us within 7 days of delivery. Please include photos of the issue. We will arrange a replacement or refund at no extra cost.
7. Policy Updates
We may revise this Policy at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.